Terms & Conditions

1. Agreement and acceptance

These Terms & Conditions ("Terms") form the agreement between RaPESA Company Limited, trading as RaPESA Hosting ("RaPESA", "we", "us" or "our"), and the person or entity ordering or using our services ("Customer", "you" or "your").

By placing an order, paying an invoice, requesting activation, using a service, or continuing to use a renewed service, you confirm that you have read and accepted these Terms. If you place an order on behalf of a company or organisation, you confirm that you have authority to bind it.

Electronic orders, notices, confirmations and contracts may be made and retained electronically in accordance with applicable Tanzanian law.

2. Services

RaPESA Hosting may provide domain registration assistance, shared web hosting, cPanel access, website and email hosting, SSL-related functionality, application installation tools, migration assistance and other services identified on an order, invoice, quotation or service page.

The exact resources, limits, billing cycle and features of a service are those stated on the applicable package, quotation or invoice at the time of purchase. Features described as "unlimited" remain subject to fair and reasonable use, technical limits, security controls and these Terms.

3. Customer responsibilities

You are responsible for:

• providing accurate and current registration, billing and contact information;
• keeping account, cPanel, email, CMS, database and other credentials confidential;
• using strong passwords, multi-factor authentication where available, and supported software;
• keeping websites, plugins, themes, scripts and applications patched and secure;
• ensuring that your content, products, communications and activities comply with applicable law;
• maintaining your own current copies of important data and website content; and
• responding promptly to abuse, security, billing or registry notices sent by us.

4. Domain names

4.1 Registration and eligibility

RaPESA Company Limited holds TCRA DOT TZ Registrar Accreditation licence TCRA/DOTTZRACC/0019/2026. Domain registration is subject to availability, registry rules, registrar requirements and, for .tz domains, applicable requirements of the Tanzania Communications Regulatory Authority (TCRA) and the .tz registry. Some categories have eligibility or documentary requirements.

A successful search, quotation or payment request does not guarantee registration until the registry confirms creation of the domain.

4.2 Registrant information

You must provide accurate registrant information and any documents reasonably required by the relevant registry or regulator. You authorise us to submit the information necessary to process registration, renewal, transfer, modification or cancellation requests.

4.3 Registry and regulatory rules

Domain names remain subject to the policies, lifecycle rules, dispute procedures, reserved-name rules and technical requirements of the applicable registry. If those rules conflict with these Terms on a registry-controlled matter, the mandatory registry or regulatory rule prevails.

4.4 Domain disputes

You are responsible for ensuring that the requested domain does not unlawfully infringe another person's trade mark, name, intellectual property or other rights. RaPESA may comply with a lawful order, registry decision or competent authority direction concerning a domain.

5. Pricing, invoices and payment

Prices are stated in Tanzanian Shillings (TZS) unless we expressly state otherwise. Applicable taxes, registry charges, transaction charges or third-party fees may be added where required.

Services must be paid by the due date shown on the invoice or order. Activation may be delayed until cleared payment is received and any required verification is complete.

Registration, renewal and third-party fees can change because of registry, supplier, exchange-rate, tax or regulatory changes. The price applicable to a future renewal is the price communicated or invoiced for that renewal, not necessarily the original purchase price.

6. Renewals, expiry and cancellation

Hosting and domain services are supplied for the billing period shown on the invoice. It remains your responsibility to pay renewal charges before the due or expiry date even where reminder notices are sent.

If a service expires or remains unpaid, we may suspend or terminate it. An expired domain may enter a registry grace, redemption, deletion or re-registration process. Recovery cannot be guaranteed and may involve additional registry charges.

Cancellation of a hosting service does not automatically cancel a separately registered domain, and cancellation of a domain does not automatically cancel hosting unless expressly requested and confirmed.

7. Acceptable Use Policy

You must not use our services to create, host, transmit, facilitate or support:

• activity prohibited by the laws of Tanzania or any other law properly applicable to you;
• unauthorised access, credential theft, phishing, malware, botnets, command-and-control activity or distribution of malicious code;
• denial-of-service attacks, port scanning, brute-force attacks or exploitation of systems without authorisation;
• fraud, impersonation, deceptive schemes or unlawful collection of personal or financial information;
• content that unlawfully infringes copyright, trade marks or other intellectual-property rights;
• systems intentionally designed to evade security, abuse detection, spam controls or lawful technical restrictions; or
• any activity likely to cause material harm to our infrastructure, other customers, third parties or network reputation.

We may investigate credible abuse reports and take proportionate protective action. Serious or urgent threats may be suspended without prior notice where necessary to protect systems, customers or third parties.

8. Email and anti-spam

Email services must not be used for unsolicited bulk email, spam, phishing, email bombing, forged sender identities, malware distribution or mailing-list activity that lacks a lawful and legitimate basis.

Customers operating mailing lists must use reasonable consent, unsubscribe and list-management practices and must promptly deal with complaints and bounces. We may apply rate limits, temporary blocks or other controls to protect deliverability and network reputation.

9. Shared-hosting resource use

Shared hosting is designed for normal website, database, email and supported application workloads. A customer may not use shared hosting in a way that persistently consumes excessive CPU, memory, disk I/O, processes, database resources, network capacity or other shared resources to the material detriment of other customers.

If usage is unsuitable for a shared environment, we may request optimisation, impose reasonable technical limits, temporarily restrict the workload, or recommend migration to a more appropriate service.

10. Security and compromised accounts

We take reasonable technical and operational measures to secure our hosting environment, but no internet-connected service can be guaranteed to be immune from every vulnerability, attack or compromise.

If we reasonably believe an account, website, mailbox or application has been compromised, we may isolate it, reset credentials, disable affected scripts, restrict traffic, suspend sending or take other steps reasonably required to contain the incident. You agree to cooperate with remediation.

11. Backups and restoration

Any backup service we provide is an additional recovery measure and must not be treated as your only copy of important data. Unless a specific written backup commitment says otherwise, backups are not guaranteed to capture every file, database, mailbox, version or point in time.

You should maintain independent backups of important websites, databases, email and configuration data. Restoration is subject to the availability and integrity of the relevant backup.

12. Service availability and maintenance

We aim to provide reliable services, but temporary interruption may occur because of maintenance, hardware or software failure, network events, upstream-provider issues, security incidents, power events, registry maintenance, force majeure or circumstances outside our reasonable control.

Planned maintenance may be performed when reasonably required. Emergency maintenance may be carried out without advance notice where delay would increase security, stability or service risk.

13. Suspension and termination

We may suspend or terminate a service where reasonably necessary because of:

• non-payment or material breach of these Terms;
• malware, phishing, spam, attacks or other abusive activity;
• a material risk to the security, stability or reputation of our systems or networks;
• false, incomplete or unverifiable customer or registrant information;
• a lawful request, court order, regulatory requirement or registry instruction; or
• continued failure to remedy a notified violation within a reasonable period where remediation is appropriate.

Where circumstances reasonably allow, we will try to give notice and an opportunity to remedy the issue. Immediate action may be taken for urgent security, abuse, legal or network-protection reasons.

14. Customer content and intellectual property

You retain ownership of your lawful content. You grant us the limited permission necessary to store, copy, transmit, back up, migrate and technically process that content only as required to provide, secure and support the service.

You warrant that you have the rights and permissions required for the content and software you place on our systems. RaPESA's own website, brand, documentation, designs and service materials remain the property of RaPESA or their respective licensors.

15. Personal data and privacy

We will handle personal data in accordance with applicable Tanzanian data-protection law, including the Personal Data Protection Act, 2022 and applicable regulations.

We may process customer, billing, technical, security, support, domain-registration and usage information where reasonably necessary to provide services, administer accounts, prevent abuse, comply with law, protect our systems and communicate with customers.

Where we process personal data solely on your instructions in connection with hosted content, you remain responsible for ensuring that your own collection and use of that data has a lawful basis and complies with applicable data-protection requirements.

Personal data may be disclosed to registries, infrastructure providers, payment providers, professional advisers, authorities or other processors where necessary for service delivery, compliance or protection of legal rights, subject to applicable law.

16. Third-party and registry services

Some services depend on third parties, including domain registries, data centres, software vendors, certificate authorities, payment providers and network operators. Their own mandatory terms and technical policies may apply to the relevant component.

We are not responsible for an event caused solely by a third party outside our reasonable control, but this does not remove any responsibility that Tanzanian law does not permit us to exclude.

17. Liability

To the maximum extent permitted by applicable law, RaPESA is not liable for indirect, special or consequential loss, loss of expected profit, loss arising from customer misconfiguration, loss caused by unsupported or vulnerable customer software, or loss caused by events outside our reasonable control.

Where liability may lawfully be limited, our aggregate liability arising from a particular paid service during the relevant claim period will not exceed the amount paid by the Customer to RaPESA for that affected service during the twelve months immediately preceding the event giving rise to the claim.

The above limitations do not apply to liability or statutory rights that cannot lawfully be excluded or limited, including rights available under applicable consumer-protection law.

18. Indemnity

To the extent permitted by law, you agree to indemnify RaPESA against third-party claims, losses or reasonable costs arising directly from your unlawful content, your infringement of third-party rights, or your material breach of these Terms, except to the extent the claim was caused by our own unlawful conduct, negligence or breach.

19. Complaints and dispute resolution

If you have a complaint, contact us first at info@rapesa.com or +255 763 191 581 and provide the relevant domain, service, invoice or ticket details.

We will make reasonable efforts to investigate and resolve the matter promptly. Nothing in these Terms prevents either party from using a complaint, regulatory, consumer-protection or judicial remedy available under Tanzanian law.

20. Electronic communications and notices

You agree that orders, invoices, renewal notices, service notices, abuse notifications, support communications and other contractual communications may be sent electronically to your registered email address, account portal or other contact method you have supplied.

You are responsible for keeping your contact details current and for monitoring the registered contact channels. Electronic records may be retained as evidence of orders, instructions, notices, payments and service activity as permitted by law.

21. Changes to these Terms

We may update these Terms to reflect changes in our services, registry requirements, security practices, supplier arrangements or applicable law. Material changes will be published on this website and will take effect from the stated effective date.

Where a material change affects an existing prepaid service, it will apply only to the extent permitted by law and the applicable service arrangement.

22. Governing law and jurisdiction

These Terms are governed by the laws of the United Republic of Tanzania. Subject to any mandatory statutory complaint or dispute process, disputes that cannot be resolved amicably may be submitted to a court of competent jurisdiction in Tanzania.

Relevant Tanzanian legal framework

23. Contact

RaPESA Hosting

Plot No. 363/3, Makole NHC
P.O. Box 2315
Dodoma, Tanzania

Phone / WhatsApp: +255 763 191 581
Email: info@rapesa.com